Privacy Policy

This privacy policy explains how THOW Nation, LLC, doing business as Tiny Grand Adventures, collects, uses, and protects your personal information when you visit tinygrandadventures.com or make a booking with us.

What Information We Collect

We collect information that you provide directly when making a booking or contacting us:

• Booking information: Name, email address, phone number, check-in/check-out dates, and guest count.
• Payment information: Payment details are collected and processed by Stripe. We do not store your credit card number on our servers.
• Communications: Messages you send through our contact form or email.
• Email subscriptions: Email address if you opt in to our mailing list.

How We Use Your Information

We use the information we collect to:

• Process and confirm your booking.
• Send booking confirmations and stay-related communications via Resend (our email service provider).
• Manage your reservation through Hostex (our property management system).
• Respond to your inquiries and provide customer support.
• Send promotional emails if you have opted in (you can unsubscribe at any time).

Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy governing how they handle your data:

• Stripe — Payment processing. Your payment information is handled directly by Stripe and is subject to their privacy policy.
• Hostex — Property and reservation management.
• Resend — Transactional email delivery (booking confirmations, host notifications).
• Vercel — Website hosting.

Cookies & Analytics

Our website may use essential cookies required for site functionality. We do not currently use third-party analytics or tracking cookies.

Data Security

We take reasonable measures to protect your personal information. Payment processing is handled by Stripe, which is PCI DSS compliant. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain booking information for as long as necessary to fulfill our obligations, comply with legal requirements, and resolve disputes. You may request deletion of your personal data by contacting us.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal data.
• Unsubscribe from marketing emails at any time.
• Lodge a complaint with a data protection authority if you believe your rights have been violated.

Contact

For privacy-related questions or data requests, please reach out via our Contact page.